TextureBazaar.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, make purchases, or otherwise interact with us. By using our site or services, you agree to the collection and use of information in accordance with this policy.
1. Definitions
- Personal Data / Personal Information: Any information that can identify an individual directly or indirectly (e.g., name, email address, phone number, shipping address).
- Sensitive Personal Data: In the Indian IT Rules / DPDP Act framework, this may include passwords, payment information, etc., subject to special handling.
- User / You / Customer: Any person who visits our site, browses, makes a purchase, or uses our services.
- Data Controller / Data Fiduciary: TextureBazaar.com — the entity that decides how and why your information is processed.
2. What Information We Collect
We may collect the following kinds of personal data:
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Account Information: If you register or create an account – username, password (hashed), and other preferences.
- Payment Information: Payment method, card information (processed via secure / third-party gateways), transaction details.
- Order & Transaction Data: Products ordered, order history, delivery status, returns or complaints.
- Usage Data: Information about how you use our website – pages visited, time spent, search queries, device type, browser, IP address, cookies.
- Communications: Any messages or correspondence you send to us (customer service emails, feedback, reviews).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders, including shipping, returns, refunds.
- To communicate with you about order status, promotions, new products, updates, and customer service.
- To personalize and improve your experience on our website (e.g. showing relevant products, remembering preferences).
- For payment processing, fraud detection, and security.
- To send marketing communications, if you opt in.
- To comply with legal obligations (taxation, consumer protection laws, etc.).
- To analyze site usage, monitor performance, and improve our services.
4. Legal Basis for Processing (India)
- We will collect and process personal data only when we have your consent, or when it is necessary for performance of a contract with you (e.g. fulfilling your order), or to comply with legal obligations.
- Under the Indian Digital Personal Data Protection Act, 2023, and other applicable laws, you have rights such as access, correction, erasure of your personal data.
- We implement reasonable security practices and procedures to protect your personal data. References: DPDP Act, IT (SPDI) Rules. DLA Piper Data Protection+2Lawvs – Legal Law Jobs portal in Delhi+2
5. Sharing & Disclosure of Data
We may share your personal data with:
- Service Providers / Third Parties: Payment gateways, shipping / logistics companies, email / marketing platforms, IT service providers. Only those who agree to protect your data as per our policy.
- Legal / Regulatory Authorities: If required by law, court order, or to protect our rights.
- Business Transfers: If there is a reorganisation, merger, acquisition or sale of assets, your data may be transferred to new owners (with notice).
6. Data Retention
- We retain personal data only as long as necessary for the purposes described above, or as required by law.
- For example, order records, invoices, taxes may need to be kept for legal compliance / audits.
- Usage / analytics / cookies data may have shorter retention periods.
- If you request, we may delete or anonymize data that is no longer needed.
7. Cookies & Tracking Technologies
- Our website may use cookies, web beacons, tracking codes, or similar technologies to:
- Track site usage and performance.
- Remember your preferences.
- Enable functionality (e.g. shopping cart).
- Provide personalized content or advertising.
- You can usually manage cookie preferences via your browser or via a cookie consent banner / settings.
8. Your Rights
Depending on your jurisdiction and applicable law, you may have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Correction: If any information is incorrect or incomplete.
- Deletion / Erasure: Request deletion of your data, where permitted by law.
- Objection / Restriction: Object to certain types of processing or request that they be limited.
- Withdraw Consent: If processing is based on your consent, you can withdraw it at any time (without affecting prior processing).
- Data Portability: In certain cases, request to receive your data in a structured, commonly used format, or ask us to transfer it to another service you choose.
To exercise these rights, contact us at the address given below. We may require verification to ensure the request is from you.
9. Security
- We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, loss, or destruction.
- We use secure servers and encryption / hashing (where appropriate).
- However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to continually improving our security practices.
10. Children’s Privacy
- Our site is not intended for use by children under [age, e.g.16 or 18 years] without supervision.
- We do not knowingly collect or solicit personal information from children under this age. If we discover such data, we will take steps to delete it.
11. International Transfers
- If we transfer your personal data outside your country (or jurisdiction), we will ensure adequate protections are in place (e.g. contractual agreements, data transfer mechanisms) to comply with applicable data protection laws.
12. Changes to This Privacy Policy
- We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
- Any changes will be posted on this page with a revised “Effective Date”.
- Your continued use of our site after changes means you accept the new policy.
13. Contact Information
If you have questions, complaints, or requests about this policy or your personal data, you can reach us at:
Address: Elephant Wall Studio,1st floor, Tiwari Mansion, above Shanti Hardware, next to Kalpataru Plaza, New Nana Peth, Bhawani Peth, Pune, Maharashtra 411042
Email: info@texturebarzar.com
Phone: +91 844651043 ,+91 97623 89200